Log in

No account? Create an account

Bridges Runner

Verizon fun

Verizon fun

Previous Entry Share Next Entry
When will companies learn that I am the WRONG person to try and pull a fast one on???  I am the one to scrutinize a bill and be sure that all the charges are indeed correct...because yes there will be that one time it is wrong.  This time it was Verizon Wireless trying to do the little dance of money.

I get my online bill via text message expecting to see the usual amount of around 45-50 bucks.  Imagine my surprise to see over EIGHTY DOLLARS!!  I've never had a bill over 55-60 let alone EIGHTY!  So I call customer service to find out why it's so screwy....and guess what?  Turns out they tacked a data service charge of 13.93 for this month and another 15.00 for next month and a 1.99 charge for something I never had (a few dollars were due to the partial month since I changed plans).  Awesome.  I was able to get the 13.93 taken off but I still have to pay the 16.99 for the other stuff or face a $5 late charge. Wtf?  Thankfully I'm not that bad off and can afford it...but geez.  In the days of computers, they can't take this off?  Who wants to take a bet that next month I'll still have these "charges?" 

And yet another reason companies hate me....  I fill out rebates.  I am a rebate machine.  I did call out Verizon on that one as I've already received a $50 rebate for my phone:-)  This is on top of the rebates for my tax program and filing my taxes online. 

Not that any of you should be shocked that I actually enjoy figuring out the math and making sure it all adds up correctly;-)

One final thing: A friend of mine told me about "opposite day."  Am I the only one that never did that when little?  Warning that link may make your head spin or start trying to figure out Venn Diagrams (or not;-)).

OK, me and my scatter brain are heading away for a while.
  • i know...one would think that in this day and age, it wouldnt be such a hassle to get charges removed? when I moved apartments, I was owed a credit from TimeWarner since i was going from 2 cable boxes to 1, and it took months to get that, and thank god I documented *everything* because every single rep I spoke with on a monthly basis had a different story...don't people in customer service document these things on the customer's account?
    • Unfortunately they just don't care. I think it is there sometimes but they just "choose" not to acknowledge. It's astronomical what they charge you these days....let alone the "huh? what's this" charges. Just take a look at your cell phone bill for those various "taxes." I bet it's almost 10 bucks......nothing we can do about those charges but makes it even more important to make sure these "huh?" charges are not on there!
      • i found a way to get out of *some* of those taxes...change my billing address to the parentals' (since they live in NJ.) doesn't get rid of all of them, but at least it's something...
Powered by LiveJournal.com